v.
MANGO’S TROPICAL CAFE, INC., Defendant.958 F.Supp. 612 (S.D. Fla. 1997)
THIS CAUSE, arising out of a lawsuit alleging violations of the Employee Polygraph Protection Act of 1988, 29 U.S.C. §§ 2001-2009, presents several issues of first impression in the Eleventh Circuit and, in many respects, the country.
The case comes before the Court upon a Motion For Summary Judgment, filed by Defendant, Mango’s Tropical Cafe, Inc. (“Mango’s”), on January 15, 1997. Plaintiff, Janet L. Long, filed a Response in opposition on January 22, 1997. . . .
“The barmaid who identified herself as “KILLER”(1) was observed as she took multiple drink orders from several patrons without recording [sic] immediately after each service. On one occasion she was observed taking a $20 bill from a patron, folded the bill and placed it inside the band of her shorts. Immediately after, she took a drink order from another patron, prepared the drinks and took the money from this patron as well.
As she walked to the northern register, she retrieved the $20 bill from her shorts band and rang up only one sale. The money from the second patron was thrown into the tip jar….
At 11:50 p.m. when the agent ordered a second round of drinks, Killer prepared the drinks, placed them in front of the agents and retrieved a $20 bill from the agent. She made changed [sic] the $20 in the register, placed most of the money into her tip jar, and placed agents’ change ($8.50) on the bar. Killer had not recorded this sale and the register window read “No Sale”.
It is strongly believed that Killer was “high”. She was observed on many occasions as she “wiped” her nose, kept licking her lips and wiping the corners of her mouth.”
Based on that report, Defendant suspended Plaintiff from work and requested that she submit to a polygraph examination. Plaintiff took the polygraph examination in late June 1996. . . .
Plaintiff’s Complaint alleges that Defendant violated the Employee Polygraph Protection Act of 1988, 29 U.S.C. §§ 2001-2009. As the court in Mennen v. Easter Stores, 951 F.Supp. 838, 848 (N.D.Iowa 1997), states:
Although Congress passed the EPPA eight years ago, a court applying the Act still finds itself in relatively uncharted territory, as case law applying the EPPA is sparse. Such case law as the court has found is of little help, because there are but few federal cases even mentioning the EPPA, and only a handful of these actually address claims made pursuant to the Act…. Thus, for guidance on the context in which the EPPA was born and such clues on application of the Act as that context may provide, the court turns to the legislative history of the EPPA, as well as to legal commentary on its genesis and effect on the workplace.
The Mennen court then goes on to thoroughly and ably discuss the legislative history and the legal commentary, an exercise this Court need not repeat. Undoubtedly, the EPPA stands as a watershed in “the ongoing and apparently ceaseless conflict between the employee’s right to privacy and the employer’s right to protect its business.” Mennen, 951 F.Supp. at 849.
In the instant case, Plaintiff alleges numerous violations, including violations of various provisions of §§ 2002, 2006 and 2007. Section 2002 states in pertinent part:
Except as provided in sections 2006 and 2007 of this title, it shall be unlawful for any employer engaged in or affecting commerce …
(1) directly or indirectly, to require, request, suggest or cause any employee … to take or submit to any lie detector test; …
(3) to discharge, discipline, discriminate against in any manner, or deny employment or promotion to, or threaten to take any such action against–
(A) any employee or prospective employee who refuses, declines, or fails to take or submit to any lie detector test. … 29 U.S.C.A. § 2002(1) & (3) (Supp.1996).
Section 2006(d) states in pertinent part:
Subject to sections 2007 and 2009 of this title, this chapter shall not prohibit an employer from requesting an employee to submit to a polygraph test if–
(1) the test is administered in connection with an ongoing investigation involving economic loss or injury to the employer’s business, such as theft …;
(2) the employee had access to the property that is the subject of the investigation;
(3) the employer has a reasonable suspicion that the employee was involved in the incident or activity under investigation;
(4) and the employer executes a statement, provided to the examiner before the test that–
(A) sets forth with particularity the specific incident or activity being investigated and the basis for testing particular employees,
(B) is signed by a person (other than a polygraph examiner) authorized to legally bind the employer,
(C) is retained by the employer for at least 3 years, and
(D) contains at a minimum–
(i) an identification of the specific economic loss or injury to the business of the employer,
(ii) a statement indicating that the employee had access to the property that is the subject of the investigation, and
(iii) a statement describing the basis of the employer’s reasonable suspicion that the employee was involved in the incident or activity under investigation. 29 USCA § 2006(d) (Supp.1996).
Section 2007(b)(2) and (b)(4) state in pertinent part:
The exemptions provided under subsection[ ](d) … of section 2006 of this title shall not apply unless the requirements described in the following paragraphs are met: …
(2) Pretest phase
During the pretest phase, the prospective examinee–
(A) is provided with reasonable written notice of the date, time, and location of the test, and of such examinee’s right to obtain and consult with legal counsel or an employee representative before each phase of the test; … Id. § 2007(b)(2) (Supp.1996).
“Reasonable Suspicion”–The Evidence
Defendant asserts in its Motion For Summary Judgment that there exist no disputes over genuine issues of material fact with regard to each of Plaintiff’s allegations. Plaintiff disagrees and points to several disputed issues, including the issue that the Court finds forms the crux of Defendant’s Motion. That issue is whether Defendant had “reasonable suspicion” to request that Plaintiff submit to a polygraph examination.(2)
The EPPA does not define “reasonable suspicion.” The interpretive regulations promulgated by the Department of Labor, however, state:
[T]he term “reasonable suspicion” refers to an observable, articulable basis in fact which indicates that a particular employee was involved in, or responsible for, an economic loss…. Information from a co-worker, or an employee’s behavior, demeanor, or conduct may be factors in the basis for reasonable suspicion. Likewise inconsistencies between facts, claims, or statements that surface during an investigation can serve as a sufficient basis for reasonable suspicion. While access or opportunity, standing alone, does not constitute a basis for reasonable suspicion, the totality of the circumstances surrounding the access or opportunity (such as its unauthorized or unusual nature or the fact that access was limited to a single individual) may constitute a factor in determining whether there is a reasonable suspicion. 29 C.F.R. § 801.12(f)(1) (1996).
Many of Defendant’s assertions, including the assertion that it had reasonable suspicion, rely heavily on documents signed by Plaintiff before, during, or after the polygraph examination. Among the documents signed was a “Release To Take Polygraph Test,” which states,
I FURTHER AGREE THAT THE COMPANY HAS REASONABLE SUSPICION TO REQUEST THAT I SUBMIT TO A POLYGRAPH EXAMINATION AND I’M COMPLETELY SATISFIED WITH THE EXPLANATION GIVEN TO ME IN WRITING IN THE “48 HOURS TO TAKE A POLYGRAPH TEST” FORM BY THE COMPANY.
Does Plaintiff’s signature serve to dispose of the reasonable suspicion issue? The Court finds it does not. The anti-waiver provision of 29 U.S.C. § 2005(d) states, “The rights and procedures provided by this chapter may not be waived by contract or otherwise, unless such waiver is part of a written settlement agreed to and signed by the parties to the pending action or complaint under this chapter.” 29 U.S.C. § 2005(d) (Supp.1996). Because no written settlement exists between the parties, Plaintiff cannot have waived any rights or procedures to which she is entitled under the EPPA. Thus the Court, without finding what weight, if any, to allot to the Polygraph Documents, finds that Plaintiff’s signing of the Release does not, in and of itself, confer on Defendant the reasonable suspicion necessary to request that Plaintiff take a polygraph.
Just because the EPPA forecloses Defendant from proving it had reasonable suspicion based on the Polygraph Documents does not mean it cannot prove reasonable suspicion as a matter of law. But stripped of any dispositive effect that might be afforded by the Polygraph Documents, Defendant’s Motion rests on two legs: Plaintiff’s actions as recorded in the Spotter’s Report; and the contention that Plaintiff’s statements contradicting Defendant’s position should be barred altogether. . . .
On that basis, then, the Court reviews Plaintiff’s evidence in opposition to Defendant’s Motion For Summary Judgment. Plaintiff, without explicitly admitting to have taken those actions on the night of June 10, states that she and other bartenders routinely took such actions and that Defendant knew they did and condoned their doing so. For example, Defendant required female bartenders to wear “short, tight, and sexy” outfits, and Plaintiff’s shorts had no pockets. Defendant permitted Plaintiff to take orders, and payments, from more than one bar patron before ringing up each sale in the cash register. She states: “When I did so, I placed the orders, and moneys [sic] received from patrons in the band of my shorts because the shorts had no pockets…. Mango allowed us to take multiple orders from patrons and to ring them in the cash register when we had a chance.”
She also asserts that Defendant permitted bartenders to ring up a “No Sale” in the register. The ringing of “No Sales” occurred under two circumstances. First, if a bartender, in ringing up a sale, incorrectly overcharged a customer, say, by $4, the bartender, rather than voiding the amount of the overcharge (a procedure that required a manager’s intervention with a computer card), could wait until she sold a $4 drink, and then ring up a “No Sale” and place the $4 into the register. She states, “Mango’s knew this was done by the bartenders and allowed it.” Second, if a bartender were asked to make change, the bartender would ring up a “No Sale,” and then place, say, a $5 bill into the register and withdraw five $1 bills to give to the customer.
Defendant also permitted bartenders to use a tip jar, into which tips were deposited before being divvied up at the end of a shift. She states:
“[A] patron may give a bartender a $1.00 tip, but hand over a $5.00 [sic] to be changed. In that situation, Mango’s allowed the bartender to open the register to change the $5.00 by ringing a no sale. The bartender would change the $5.00, place the $1.00 tip in the tip jar, and return the $4.00 change to the customer . . . . Although it may seem to a spotter in that situation that the bartender is stealing from the cash register, that is not so. ”
As to the allegation that Plaintiff looked “high” based on her wiping her nose and the corners of her mouth, and licking her lips,(3) Plaintiff states that Defendant required her to wear heavy makeup, that the bar did not have air conditioning, and that she was sweating heavily. She also asserts that she was getting over a cold.
“Reasonable Suspicion”–The Conclusion
Plaintiff’s assertions regarding Defendant’s condoning the ringing up of “No Sales” and the use of the tip jar go uncontested. Such conduct in the bar business being plausible, the Court accepts Plaintiff’s assertions as true. More problematic is Plaintiff’s admission that her actions as recorded in the Spotter’s Report “might appear that way,” meaning that her actions might appear as if she were stealing. Defendant argues that Plaintiff thus effectively concedes that reasonable suspicion existed. The context of Plaintiff’s statement, however, militates against such a finding. Although the Court agrees that Plaintiff’s actions may have looked like stealing to a spotter (in fact, they did look like stealing to the spotter whom Defendant hired), the analysis does not end there. For it is not the spotter who must have reasonable suspicion of illegal activity, but rather the employer-Defendant. Here, Defendant presents no evidence that the spotter knew about the rules and procedures — specifically those regarding the ringing up of “No Sales” and the use of the tip jar — under which Plaintiff and the other bartenders worked. Plaintiff, on the other hand, presents evidence in the form of her own sworn testimony that Defendant knew of and condoned the ringing up of “No Sales” and the use of the tip jar. Thus, Defendant fails to distinguish between unauthorized and authorized conduct, which is to say, fails to present evidence regarding how Plaintiff’s actions on June 10, 1996, constituted stealing rather than the following of a standard operating procedure that Defendant apparently knew its bartenders followed.
The example given in the Regulations helps clarify the foregoing point:
“[I]n an investigation of a theft of an expensive piece of jewelry, an employee authorized to open the establishment’s safe no earlier than 9 a.m., in order to place the jewelry in a window display case, is observed opening the safe at 7:30 a.m. In such a situation, the opening of the safe by the employee one and one-half hours prior to the specified time may serve as the basis for reasonable suspicion. On the other hand, in the example given, if the employer asked the employee to bring the piece of jewelry to his or her office at 7:30 a.m., and the employee then opened the safe and reported the jewelry missing, such access, standing alone, would not constitute a basis for reasonable suspicion that the employee was involved in the incident unless access to the safe was limited solely to the employee.” [29 C.F.R. § 801.12(f)(2) (1996).]
Although the example does not precisely mirror the situation in the instant case, it provides strong guidance. Whereas the first sentence, viewed alone, suggests reasonable suspicion, that conclusion evaporates upon reading the third sentence, which puts the employee’s actions in context. In the instant case, Plaintiff’s actions, viewed alone from the spotter’s perspective, probably constitute reasonable suspicion to believe she was involved in an economic loss. But when the Court views her actions within “the totality of the circumstances,” 29 C.F.R. § 801.12(f)(1) (1996), i.e., in the context of the kind of conduct that Defendant permitted its bartenders to engage in, the Court sees a genuine dispute over a material fact.
In conclusion, the Court finds that there exists a dispute over a genuine issue of material fact, namely whether Defendant had reasonable suspicion, or, conversely, whether Plaintiff’s actions were innocuous. Ultimately, that decision will require a jury to weigh the evidence in light of the credibility of the parties, a function reserved for the trier of fact. The evidence, viewed in the light most favorable to Plaintiff, is such that a reasonable jury would not necessarily return a verdict in favor of Defendant.
Additional Ground For Denying Defendant’s Motion
The Court also finds a dispute over a genuine issue of material fact in Plaintiff’s contention that Defendant threatened to fire her unless she took a polygraph exam. The record on this issue consists of three pieces of evidence. First, Plaintiff states that on June 17, 1996, “I was told that I had to take [a polygraph exam] if I wanted to keep my job.” She identifies a manager, Susan Eidelman, as the person who said that to her. Second, Plaintiff signed a “Release To Take Polygraph Test,” dated June 27, 1996, that states “I FURTHER UNDERSTAND THAT I’M NOT TAKING THIS TEST AS A CONDITION OF EMPLOYMENT, AND THAT I WAS ADVISED THAT I COULD NOT BE FORCED TO TAKE THE TEST BY ANYONE.” And third, the Affidavit of David Wallack, Defendant’s owner, who states: “After I personally reviewed the spotter’s report, I instructed one of my assistants to contact Janet Long to advise her of the spotter’s report. . . . At no time did we ever condition her employment on taking the polygraph examination.”
As the Court stated supra, the weighing of evidence is a function reserved for the jury. Plaintiff essentially states that Defendant violated § 2002(3)(A) when its manager, Ms. Eidelman, threatened to fire her if she refused to take a polygraph. Defendant, through the “Release” document and its owner’s affidavit (though without sworn testimony from the manager, Ms. Eidelman), denies Plaintiff’s version. Those conflicting accounts constitute a genuine dispute over an issue of material fact.
(2) Pretest phase
During the pretest phase, the prospective examinee–
(A) is provided with reasonable written notice of the date, time, and location of the test, and of such examinee’s right to obtain and consult with legal counsel or an employee representative before each phase of the test. 29 U.S.C. § 2007(b)(2)(A) (Supp.1996).
Plaintiff argues that Defendant failed to give written notice of the date and time of the test in such a way as to comport with the requirements of 29 C.F.R. 801.23(a)(1) (1996), which states: “During the pretest phase, the examinee must be: (1) Provided with written notice…. Such notice shall be received by the examinee at least forty-eight hours, excluding weekend days and holidays, before the time of the examination….” On June 21, 1996, Plaintiff received and signed the so-called (but untitled) “48-Hour Notice.” It states: “You are requested to appear for a polygraph examination at the offices of Mango’s Tropical Cafe, Inc., Miami, Florida on June — 1996, at — [illegible]m. This notice is to be given to you 48 hours prior to the test date.” Plaintiff took the polygraph at least five days later, beyond the forty-eight-hour buffer period. She contends, however, that because the spaces for date and time were left blank, and because she was told orally of the date and time of the test, rather than in writing, that Defendant violated § 2007(b)(2)(A).
The Court finds that Plaintiff had reasonable written notice. . . . Section 801.23(a)(1) states, “The purpose of this [48-hour-notice] requirement is to provide a sufficient opportunity prior to the examination for the examinee to consult with counsel or an employee representative.” That purpose was served by giving Plaintiff the “48-Hour Notice,” Defendant’s apparent accommodation of Plaintiff’s travel schedule, and Plaintiff’s request to take the test.
Plaintiff also contends that Defendant violated § 2007(b)(2)(A) when it informed Plaintiff that she had “the right to consult with legal counsel or a company representative before the polygraph examination.” The section states that the employer must inform the employee of her “right to obtain and consult with legal counsel or an employee representative,” 29 U.S.C. § 2007(b)(2)(A) (Supp.1996) (emphasis added), not a company representative. The Court rejects this argument not as mere semantic hairsplitting but rather as specious. Even without dissecting the disjunctive nature of the phrase, the Court notes that the term “employee representative,” which is not defined in the EPPA or the Regulations, probably refers to the type of representative found in union or other collective- bargaining settings. No evidence has been presented to suggest that Defendant even has an “employee representative” with whom Plaintiff could have consulted if she had wanted to.
As for Plaintiff’s third and fourth issues, she argues that Defendant violated § 2006(d)(4), which permits an employer to request that an employee submit to a polygraph if
(4) the employer executes a statement, provided to the examiner before the test that–
(A) sets forth with particularity the specific incident or activity being investigated and the basis for testing particular employees, … and
(D) contains at a minimum–…
(iii) a statement describing the basis of the employer’s reasonable suspicion that the employee was involved in the incident or activity under investigation. § 2006(d)(4)(A) & (D) (Supp.1996).
Plaintiff hangs her third argument on the following statement in the “48-Hour Notice”: “We have reason to believe that you may have knowledge of or involvement in the theft of the drinks in question.” Thus, she says, Defendant failed to inform Plaintiff that she was involved, as required by §2006(d)(4)(D)(iii). The Court rejects Plaintiff’s argument as based on an incomplete reading of the “48-Hour Notice,” which also states:
“On 6/10, 1996, the company acquired the services of an investigator to conduct shopping investigations at Mango’s Tropical Cafe. During the investigation the investigator reported that on several different occasions you served drinks and did not ring them up on the register therefor [sic] causing an economic loss to the company. This theft has resulted in an economic loss of over $20.00 to this company. During your examination it will be explained to you in detail what we know to date.”
The Court finds that the above-quoted material suffices, even under the narrow construction required to be given EPPA provisions, to inform Plaintiff that Defendant believed she was involved in a theft.
Plaintiff’s fourth and final argument poses a far more serious challenge to Defendant’s adherence to EPPA procedures. Plaintiff argues, not without reason, that the last sentence of the above-quoted material — “During your examination it will be explained to you in detail what we know to date” — implies that Defendant failed to explain the allegations in detail — i.e., “with particularity” — in the “48-Hour Notice.” This raises the following question. Is the level of detail in the “48-Hour Notice” sufficient to meet the requirement that an employee’s specific activity be “set forth with particularity”? The Regulations provide some guidance:
“The statement to be provided to the employee must set forth with particularity the specific incident or activity being investigated and the basis for testing particular employees. Section 7(d)(4)(A) [of the EPPA, Pub.L. 100-347, codified at 29 U.S.C. § 2006(d)(4)(A) ] requires specificity beyond the mere assertion of general statements regarding economic loss, employee access, and reasonable suspicion. For example, an employer’s assertion that an expensive watch was stolen, and that the employee had access to the watch and is therefore a suspect, would not meet the “with particularity” criterion. If the basis for an employer’s requesting an employee (or employees) to take a polygraph test is not articulated with particularity, and reduced to writing, then the standard is not met.” 29 C.F.R. § 801.12(g)(3) (1996).
The Court finds that the “48-Hour Notice” constitutes more than the equivalent of “an expensive watch was stolen and . . . the employee had access to the watch.” The “48-Hour Notice” is a written document that contains the date (June 10, 1996) and the specific activity being investigated (Plaintiff was observed on several occasions serving drinks and not ringing them up on the register). The Regulations further specify that the statement from employer to employee must contain the date and time that the statement was received by the employee, as well as the employee’s signature. 29 C.F.R. §§ 801.12(g)(2) & 801.23(a)(1) (1996). The “48-Hour Notice” in the Court record contains those elements.
Even if the “48-Hour Notice” itself were deemed to not meet the “with particularity” criterion, Defendant has met that criterion nonetheless. Nothing in the Act or the Regulations requires that the detailed statement be in a document called “48-Hour Notice.” Rather, the Regulations require only that the statement “be received by the examinee at least forty-eight hours, excluding weekend days and holidays, before the time of the examination.” 29 C.F.R. § 801.23(a)(1) (1996). Plaintiff “received” the Spotter’s Report, quoted at length supra, at part I, on June 17, 1996, which is at least nine days before the earliest date (June 26, 1996) on which the test might have been given. Therefore, Defendant provided Plaintiff with a statement that “set forth with particularity” the specific incident or activity being investigated.(5)
1) Defendant’s Motion For Summary Judgment be and is hereby DENIED;
2) Plaintiff’s Cross-Motion For Partial Summary Judgment be and is hereby DENIED. . . .
FOOTNOTES
1. “Killer” is Plaintiff’s nickname.
2. In order to overcome the EPPA’s broad proscription against the private employer’s use of polygraph tests, see § 2002 quoted supra, at part III.A, Defendant invokes the “ongoing investigation” exemption found in § 2006(d), see § 2006(d) quoted supra, at part III.A. Of the interaction of the two sections, the Mennen court states:
“Although section 2002 serves to virtually eradicate polygraph use in the private employment sector, Congress created a limited exemption for an ongoing investigation of an employee’s theft…. The legislative history of the EPPA, however, clearly reflects the legislative intent that this exemption be narrowly construed and subject to careful restrictions and conditions.”
Mennen, 951 F.Supp. at 851.
3. Such an observation constitutes the kind of “behavior, demeanor, or conduct” evidence contemplated in the Regulations. See § 801.12(f)(1) (1996), quoted in context, supra.
4. If the Court were to grant even one part of Plaintiff’s Motion, Plaintiff would be entitled to summary judgment as to Defendant’s liability. That is because Plaintiff’s Motion seeks to have the Court rule that, as a matter of law, Defendant failed to follow certain procedures required by the EPPA. The consequence of such a failure would be fatal to Defendant. Under the EPPA, an employer who requests that an employee take a polygraph essentially subjects itself to a high-wire walk with no net below. In order to invoke the “ongoing investigation” exemption of § 2006, an employer must carefully adhere to the many requirements found in the Act and elaborated upon in the Regulations. One misstep causes the tightrope walker to plummet to earth, i.e., to suffer the loss of the exemption: “Failure to satisfy any of the specified requirements nullifies the statutory authority for polygraph test administration and may subject the employer to the assessment of civil money penalties and other remedial actions….” 29 C.F.R. 801.12(h) (1996). Stated another way, if an employer loses the exemption, the employer then comes face to face with the EPPA’s broad prohibition on polygraph testing found at § 2002.
5. That the Spotter’s Report does not contain the elements required by Regulations §§ 801.12(a)(4), 801.12(g)(2), and 801.23(a)(1) does not alter the Court’s finding. The purpose of the written-notice requirement is not to test Defendant’s ability to read and mechanically follow the rules set out in the Code of Federal Regulations. Rather, the purpose is to “afford the employee sufficient time prior to the test to obtain and consult with legal counsel or an employee representative.” 29 C.F.R. § 801.12(g)(2) (1996). See also 801.23(a)(1) (1996) (stating same using different words). That purpose was served: By Plaintiff’s account, she received the Spotter’s Report on June 17; was told, by manager Susan Eidelman, on June 17, to submit to a polygraph or lose her job; received the “48-Hour Notice” on June 21; and took the polygraph on June 28.